Refund and Returns Policy for The Surgical Kit

Introduction

Thank you for shopping at The Surgical Kit. We strive to ensure that our customers are fully satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds from our website www.thesurgicalkit.com (“Website”). By making a purchase, you agree to this policy.

Returns

1. Eligibility for Returns:

   • Products must be returned within 30 days of the delivery date.
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
   • Custom or personalized products cannot be returned.

2. Return Process:

   • To initiate a return, please contact us at info@thesurgicalkit.com with your order number and reason for the return.
   • Once your return request is approved, you will receive instructions on how to send the product back to us.
   • You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

3. Inspection and Approval:

   • Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
   • If the product is approved for return, we will process your refund.

Refunds

1. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at info@thesurgicalkit.com.

Exchanges

1. Eligibility for Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@thesurgicalkit.com with your order number and details about the defect or damage.

Non-Returnable Items

1. Custom or Personalized Products: Custom or personalized products cannot be returned or refunded.
2. Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping Returns

1. Shipping Address: To return your product, you should mail your product to the address provided in the return instructions you receive after contacting us.

2. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@thesurgicalkit.com